Prandial - Support
Requirements, common questions, troubleshooting, and how to reach us.
What the app does
Prandial photographs a restaurant menu and reads it on your iPhone. It ranks the dishes against your diet, allergens, restrictions, nutrition targets, and what is left of your day.
Requirements
Prandial is iPhone-only and requires iOS 26. Ranked recommendations require Apple Intelligence. Without it, the app can still read the menu and apply diet and allergen filters.
Common questions
“No meals found in Health today”
Either nothing has been logged in Health today or Health access was not granted. Prandial cannot distinguish between those cases by design. Choose the light, moderate, or heavy quick estimate to continue.
“AI recommendations unavailable”
Your device may not support Apple Intelligence, or Apple Intelligence may be turned off or still downloading. The app can still read the menu and apply your diet and allergen filters, but ranked recommendations will not be available.
The scan missed dishes
Lay the menu flat in good light and scan one page at a time, with the page filling the frame. Glare, shadows, folds, small print, or several pages in one photo can make text recognition less complete.
A dish was wrongly flagged or not flagged
Diet, allergen, and restriction flags are advisory and inferred from menu text. They can miss ingredients or over-flag a dish. Never rely on the app for safety; always confirm ingredients and preparation directly with the restaurant.
How do I revoke Health access?
Open Settings › Health, find Prandial under data access, and turn off its permissions. The app will continue to work with a quick estimate.
How do I delete my data?
Delete Prandial from your iPhone. Your profile and scan history live only in the app's container, so deleting the app deletes them. See the Privacy Policy for details.
Important health information
Prandial's results are estimates, not medical, nutritional, or dietary advice. Read the Terms of Use before relying on any recommendation.
How to reach us
Email mgbirkans@gmail.com or use our contact form. We usually reply within two business days.